Order Processing
Once your payment is received and cleared, we typically process in-stock items within 1 business day. Please note that during high-volume sale periods (such as Black Friday and Cyber Monday) or new product launches, there may be slight delays in processing. We appreciate your patience during these busy times.
Shipping Times
Delivery times vary depending on the destination country. Here’s an overview of our estimated delivery times:
- The Netherlands: 1-3 business days
- Rest of Europe: 3-5 business days
- Outside Europe: 7-10 business days
Please note that these are estimates and actual delivery times may vary due to factors such as customs procedures and local postal services.
Tracking Information
Once your order is shipped, we’ll send you an email with tracking information so you can follow your package’s journey to its destination.
Weekend and Holiday Shipping
Please be aware that we do not dispatch orders on weekends or public holidays.
High-Volume Periods
During Black Friday, Cyber Monday, and other high-volume sales periods, we expect a large number of orders which may cause some delays in processing and shipping. We’ll do our best to get your order to you as quickly as possible during these times.
International Shipping
As we ship worldwide from our base in the Netherlands, please be aware that international orders may be subject to import duties, taxes, and customs fees. These additional charges are the responsibility of the customer and are not included in our shipping costs.
Questions or Concerns
If you have any questions about your order or our shipping policy, please don’t hesitate to contact our customer service team. We’re here to help!