Terms and Conditions for Refident
Last updated: 24-10-2024
These terms and conditions (“Agreement”) apply to all users of the website www.refident.com (“Website”) and to any orders placed for products available through this Website. By accessing, browsing, or using the Website, you acknowledge that you have read, understood, and agree to be bound by this Agreement. If you do not agree to the terms and conditions of this Agreement, please do not use this Website.
This Agreement constitutes the entire and sole agreement between Refident and you concerning the use of the Website and the purchase of any products.
1. General Information
Refident is registered in the Netherlands.
- Business Name: Refident
- Chamber of Commerce: [To be added]
- VAT Number: [To be added]
By agreeing to these Terms, you represent that you are at least the age of majority in your country of residence or that you are the age of majority and have given us consent to allow any minor dependents to use this Website.
2. Account Registration and Security
To purchase products, you may be required to create an account. When you create an account, you agree to:
- Provide accurate, current, and complete information;
- Maintain the confidentiality of your account and password;
- Notify us immediately of any unauthorized use of your account.
Refident is not responsible for any loss or damage arising from your failure to protect your account information.
3. Products and Availability
All products are subject to availability. We reserve the right to discontinue or change product descriptions, prices, and specifications at any time without notice. We attempt to display product images, colors, and descriptions as accurately as possible; however, we cannot guarantee that the display of any color on your monitor will be accurate.
Pre-Orders: Pre-orders are subject to different timelines and terms. If you purchase a pre-order item, the shipping date may be delayed, and these items may not be available for immediate shipping.
4. Pricing, Taxes, and Payments
4.1 Pricing
All prices are listed in euros (EUR) and include VAT unless otherwise specified. Refident reserves the right to modify prices without prior notice. If an error in pricing is identified after you place an order, we reserve the right to either:
- Cancel the order and notify you of such cancellation, or
- Contact you to arrange further details.
4.2 Import Duties & Taxes
For international shipments, import duties, taxes, and additional fees may be applicable depending on your local customs laws. These fees are your responsibility. We advise you to check with your local customs office before purchasing for additional costs that may apply.
4.3 Payment Methods
We accept the following methods of payment:
- Credit/Debit Cards (Visa, MasterCard, American Express)
- PayPal
- Bank Transfers (via third-party processors)
- [Other methods as applicable]
All payments are processed via secure gateways and encrypted to protect your data. We reserve the right to cancel any order if payment authorization fails or if there is reasonable suspicion of fraud.
5. Shipping, Delivery, and Title
5.1 Shipping
We ship internationally. Shipping fees vary depending on the destination and will be displayed at checkout. Estimated delivery times are provided but not guaranteed. Please allow additional time for international orders due to customs clearance.
Shipping methods:
- Standard Shipping: 3-7 business days within the EU; 7-14 business days outside the EU.
- Express Shipping: 1-3 business days within the EU; 3-5 business days outside the EU.
5.2 Delivery
Delivery times are estimates only. Refident is not responsible for delays caused by carriers or customs processes. You are responsible for providing correct shipping details; Refident is not responsible for lost or undelivered packages due to incorrect or incomplete addresses.
5.3 Title and Risk of Loss
Title and risk of loss for the products pass to you upon our delivery to the carrier. Refident is not liable for any delays, damages, or losses incurred after the products have been dispatched.
6. Returns, Exchanges, and Cancellations
6.1 Returns
We offer a 14-day return policy. If you are unsatisfied with your purchase, you may return the item(s) within 14 days of receipt. The items must be unused, in original condition, and with all tags attached. We reserve the right to refuse returns that do not meet these criteria.
Return process:
- Email [Insert Email Address] to initiate a return.
- Include proof of purchase.
- Return shipping costs are your responsibility unless the product is defective.
6.2 Exchanges
Exchanges are subject to product availability. If the item you wish to exchange is not available, we will issue a store credit or refund.
6.3 Refunds
Refunds will be processed within 14 days of receiving the returned product. Refunds will be issued in the original payment method used at the time of purchase. Shipping costs are non-refundable unless the product is defective.
6.4 Cancellations
Orders can only be canceled within 24 hours of placement, provided that the order has not been shipped. After this period, no cancellations will be accepted.
7. Intellectual Property Rights
All content on this Website, including but not limited to text, images, logos, graphics, and designs, is the property of Refident or its content suppliers and is protected by intellectual property laws. You may not copy, reproduce, modify, or distribute any content without our express written permission.
8. User Conduct and Obligations
By using this Website, you agree not to:
- Use any automated systems to access our Website (such as bots or scrapers);
- Interfere with or disrupt the Website’s security or functionality;
- Engage in any unlawful activities or solicit others to participate in illegal activities;
- Post any false or misleading information or content that may damage Refident’s reputation.
We reserve the right to terminate your access to the Website for violating these terms.
9. Limitation of Liability
To the maximum extent permitted by law, Refident shall not be liable for any direct, indirect, incidental, consequential, or punitive damages, including but not limited to lost profits, data, or goodwill, arising out of or related to your use of the Website, the purchase of any products, or this Agreement.
In no event will Refident’s total liability exceed the amount paid by you for the specific product that gave rise to the claim.
10. Indemnification
You agree to indemnify and hold Refident harmless from and against any claims, liabilities, damages, costs, and expenses (including legal fees) arising from your use of this Website, violation of this Agreement, or infringement of any intellectual property or other rights.
11. Privacy and Data Protection
We are committed to protecting your privacy. Please refer to our [Privacy Policy] for information on how we collect, use, and protect your personal information.
12. Force Majeure
Refident will not be held liable for any delay or failure to perform our obligations under these terms if such delay or failure results from events or causes beyond our reasonable control, including but not limited to acts of God, war, strikes, natural disasters, pandemics, or disruptions in transportation or supply chains.
13. Dispute Resolution
13.1 Governing Law
This Agreement is governed by and construed in accordance with the laws of the Netherlands. Any dispute arising from this Agreement will be resolved in the courts of the Netherlands.
13.2 Alternative Dispute Resolution
For disputes that cannot be resolved through informal negotiations, we encourage you to use an alternative dispute resolution (ADR) method before pursuing legal action.
14. Changes to the Terms
Refident reserves the right to amend these terms and conditions at any time without prior notice. Changes will be effective immediately upon posting on this page. Continued use of the Website after such changes constitutes your acceptance of the new terms.
15. Contact Information
If you have any questions or concerns regarding these terms and conditions, please contact us at:
- Email: [Insert Email Address]
- Address: [Insert Business Address]
By using our Website and purchasing products, you acknowledge that you have read, understood, and agreed to these Terms and Conditions. Thank you for shopping with Refident.